Privacy Policy (EN) 

Privacy Policy
Effective from: 01/01/2026

This Privacy Policy explains how Cavalcanti RealEstate Team, Unipessoal Lda. collects, uses and protects the personal data of people who visit our website and use our services.

1. Who is responsible for processing your data?

Data controller: Cavalcanti RealEstate Team, Unipessoal Lda.
Address: Calçada do Galvão, 107 – Ground floor, 1400-166 Lisbon, Portugal
Tax ID (NIF): 516798162
Website: www.cavalcantiteam.com
General contact email: admin@cavalcantiteam.com

2. What data do we collect and how do we obtain it?

We may collect the following categories of data:

• Identification and contact details: name, email, phone number, address.
• Property-related or real estate interest data: preferred property type, budget, preferred location, information about properties you wish to sell/let.
• Contractual and billing data (when applicable): tax number, billing details, payment data (we never store full credit card details; these are processed by the payment service provider).
• Website usage data: IP address, device type, browser, pages visited, time spent, traffic source, through cookies and similar technologies.
• Communications: content of emails, contact forms, calls or messages exchanged with us.

We collect this data when you:

• • Fill in forms on our website (e.g., contact request, viewing request, property valuation request, newsletter subscription).
  • Contact us by email, phone or other channels.
  • Visit and browse our website, where cookies and similar technologies are used.

3. Why we use your data and the legal basis

We process personal data for the following purposes and legal bases:

1. Responding to contact requests and providing information about properties and services

• Purpose: respond to messages, send proposals, schedule viewings, clarify questions.
• Legal basis: pre-contractual steps and/or performance of a contract.

2. Provision of real estate services (brokerage, purchase, sale, lease, process management, etc.)

• Purpose: profile assessment, property presentation, negotiation, contract formalization.
• Legal basis: performance of a contract and compliance with legal obligations (e.g., tax and anti-money laundering obligations, where applicable).

3. Marketing and communications (newsletter, campaigns, event invitations, new listings)

• Purpose: sending communications about properties, content and services that may be of interest to you.
• Legal basis:
  • Consent, when you voluntarily subscribe; and/or
  • Legitimate interest in communicating with clients/prospects, always respecting your right to object.

4. Compliance with legal obligations

• Purpose: document retention for tax/accounting purposes, responding to public authorities, among others.
• Legal basis: compliance with a legal obligation.

5. Improving our services and analyzing website usage

• Purpose: statistics, website performance measurement, content optimization and security.
• Legal basis: legitimate interest and, where required, your consent via the cookie banner.

4. Who do we share your data with?

We do not sell your personal data.

We may share it with:

• Service providers (processors), such as: CRM and marketing platforms (e.g., HubSpot), website/email hosting, email delivery tools, IT and security providers.
• Partners and other parties involved in the real estate process, where necessary (e.g., other agents, owners, potential buyers/tenants, lawyers, notaries), limited to what is strictly necessary.
• Public authorities, where required by law.

In all cases, we require these third parties to ensure an adequate level of data protection and to process data only in accordance with our instructions and applicable law.

5. International data transfers

Some service providers may be located outside the European Economic Area (EEA). When this happens, we ensure that:

• there is an EU Commission adequacy decision for the relevant country; or
• Standard Contractual Clauses approved by the EU Commission or other appropriate safeguards are in place.

You may request more information about these transfers using the contact details above.

6. How long do we keep your data?

We retain personal data only for as long as necessary for the purposes for which it was collected, namely:

• Leads and contact requests: up to 3 years after the last relevant contact, unless you exercise your right to erasure earlier.
• Client data related to contracts and real estate transactions: for the legally required period (e.g., tax/accounting obligations, typically 10 years after the end of the contractual relationship).
• Marketing data: until you withdraw consent or object; after that, we may keep a minimal record to ensure your opt-out is respected.
• Cookie data: in accordance with the retention periods indicated in our Cookie Policy.

Once the retention period ends and there is no legal obligation to keep the data, it will be deleted or anonymized.

7. Your rights

Under the GDPR, you have the right to:

• access, rectification, erasure,
• restriction of processing,
• object to processing,
• data portability.

To exercise your rights:

• email: admin@cavalcantiteam.com
• or write to the address indicated above.

We may request additional information to verify your identity.

Complaint to the supervisory authority:
You also have the right to lodge a complaint with the competent supervisory authority. In Portugal, this is the CNPD (Comissão Nacional de Proteção de Dados).

8. Cookies and similar technologies

Our website uses cookies and similar technologies to:

• ensure basic website functionality (strictly necessary cookies),
• remember preferences (functional cookies),
• analyze website usage (analytics/statistical cookies, e.g., Google Analytics),
• support marketing campaigns (marketing cookies, where applicable).

When you first visit our website, a cookie banner is displayed allowing you to:

• accept all cookies,
• refuse or configure only certain categories,
• get more information about each type of cookie.

You can change your preferences at any time via the options provided on the website.

See our Cookie Policy: /en/cookie-policy.

9. Data security

We implement appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, disclosure or unauthorized access, including access controls, the use of services with recognized security standards and internal information protection procedures.

Despite these efforts, no system is fully secure. We cannot guarantee absolute security of information transmitted over the internet, but we will act diligently if we identify any security incident that may affect your data.

10. Updates to this Privacy Policy

We may update this Privacy Policy periodically, for example to reflect legal changes or changes in how we process personal data.

The most recent version will always be available on our website. We recommend that you review this page regularly. Where relevant changes are made, we may provide additional notice via the website or by email, where appropriate.